Operational changes and efforts for safety and security

Newsletter

News

Operational
changes
Preventive
measures

◆ Operational Changes in Response to COVID-19 Outbreak

The Okura Tokyo has taken thorough measures to prevent the new coronavirus from spreading and the opening hours of some facilities have been changed.

【Temporary closure of restaurants and bars, opening hours changes, and others】

We have temporarily changed restaurants and bars services until further notice. For detailed information, please see here.
We have temporarily conducted operational changes until further notice. For detailed information, please see here.
For detailed information on Shopping Arcade store closure and opening hours changes, please click here.
We have temporarily changed hours of operations for telephone inquiries on room reservations to 9:00 to 18:00 on weekdays.
We have temporarily changed hours of operations for banquet inquiries to 10:00 to 17:00 on weekdays.
We have temporarily changed hours of operations for wedding inquiries from 10:00 to 18:00 (closed on Tuesdays) and 9:00 to 18:00 (Saturdays, Sundays, and holidays).
As for the coupons and benefits for One Harmony members, click here for details.

【Event cancellation】

Lobby Concert 25 has been held with a revised schedule. For detailed information, please see here.

◆ Notice on Preventive Measures Against COVID-19

In light of the recent novel coronavirus disease 2019 (COVID-19) developments, The Okura Tokyo has taken the following preventive measures for the safety and well-being of our guests.

【Preventive Measures in the Lobbies and Public Spaces】

Have employees who provide services to guests wear masks.
Install alcohol-based hand sanitizers in the lobbies, restaurants, restrooms, and other places around the hotel.
Carefully disinfect high-touch items including doors, doorknobs, elevator buttons, and escalator handrails, etc. in the common areas with sodium hypochlorite solution.
Hotel staff should maintain a physical distance of more than one meter from guests.

【Front Desk and Guest Rooms】

Install hand sanitizers and plastic panels that protect guests from droplets at the Front Desk.
Disinfect all items such as pens touched by guests and table board at the counter after each check-in formalities.
Ask guests to maintain a physical distance of at least one meter while queuing in line at the Front Desk to prevent droplet infection.
Carefully disinfect high-touch items including doorknobs, switches, tablets, and remote controls in the guest rooms with sodium hypochlorite solution.
Provide portable alcohol-based hand sanitizers in the guest rooms.
Provide towels, sheets, and glasses that are cleaned at high temperature and disinfected.
In principle, when delivering and/or collecting luggage to/from the room, hotel staff should avoid entering the room, and deliver and/or collect luggage outside door.

【Restaurants】

A thermometer is installed at the entrance of each restaurant.
Install alcohol-based sanitizers at all the entrances and in the restaurants.
Provide mask holders that can be used while eating and drinking.
May limit the number of guests in the restaurant when crowded.
Thoroughly disinfect dishes, glasses and cutlery before use and wash them after use.
Ventilate and disinfect the restaurants as needed to thoroughly take sanitary precautions.

【Banquet Rooms】

Install hand sanitizers at all the entrances, reception desks, and washrooms.
Properly disinfect and clean handrails of the elevators in front of the banquet rooms, stair rails, and doorknobs.
Thoroughly disinfect dishes, glasses and cutlery before use and wash them after use.
Clean and disinfect tables and chairs before use and disinfect or replace microphones between every use.
Propose a layout for gatherings that secures abundant space between guests.
Ventilate all banquet rooms 3 – 7 times per hour by setting air changes per hour to the maximum.

【For Employees】

Ensure employees check their body temperature before going to work. If an employee’s temperature exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
Install alcohol-based hand sanitizers in the back-of-house areas including entrances, staff offices, restrooms, and lockers and give thorough guidance to employees to properly wash and disinfect their hands.
Prohibit employees’ non-essential domestic and international business and personal trips.

【To Guests】

Please keep wearing a face mask and disinfect your hands with our alcohol-based hand sanitizers when entering The Okura Tokyo.
Please complete the health status check sheet upon check-in in accordance with the request of the Ministry of Health, Labor and Welfare.
If you feel sick, please let the staff know immediately.

We appreciate your kind understanding and cooperation.

The Okura Tokyo’s restaurants, bars and banquet rooms have been confirmed to meet the standards of the Tokyo Metropolitan Government’s “Thorough Inspection TOKYO Support,” and have been issued with a “Certificate of Thorough Inspection for Infection Prevention.”
We will continue to make every effort to prevent the spread of COVID-19 to ensure a safe and comfortable stay for our guests.

The Okura Tokyo achieved the GBAC STAR™ Facility Accreditation, under the guidance of the Global Biorisk Advisory Council® (GBAC), a division of ISSA, the worldwide cleaning industry association, on December 14, 2020. The program certifies that it implements the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facilities to prepare for, respond to and recover from outbreaks and pandemics.

GBAC STAR™ helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations as the cleaning industry’s only outbreak prevention, response and recovery accreditation.

» Click here for details.(PDF)