In light of the recent novel coronavirus disease 2019 (COVID-19) developments, The Okura Tokyo has taken the following preventive measures for the safety and well-being of our guests.

【Common areas, guest rooms, restaurants, and other facilities】

  • Have employees who provide services to guests wear masks.
  • Install alcohol-based hand sanitizers in the lobbies, restaurants, restrooms, and other places around the hotel.
  • Carefully disinfect high-touch items including doors, doorknobs, elevator buttons, and escalator handrails, etc. in the common areas and doorknobs, switches, tablets, and remote controls in the guest rooms with sodium hypochlorite solution.

【Banquet rooms】

  • Ventilate all banquet rooms by setting air-conditioners’ air volume to the maximum.

【For employees】

  • Ensure employees check their body temperature before going to work. If an employee’s temperature exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
  • Install alcohol-based hand sanitizers in the back-of-house areas including entrances, staff offices, restrooms, and lockers and give thorough guidance to employees to properly wash and disinfect their hands.
  • Prohibit employees’ non-essential domestic and international business and personal trips.

【To Guests】

  • Please disinfect your hands with our alcohol-based hand sanitizers when entering The Okura Tokyo.
  • Please complete the health status check sheet at the Front Desk upon check-in.
  • If you feel sick, please let the staff know immediately.

We appreciate your kind understanding and cooperation.

General Manager
The Okura Tokyo