In light of the recent novel coronavirus disease 2019 (COVID-19) developments, The Okura Tokyo has taken the following preventive measures for the safety and well-being of our guests.

【Preventive Measures in the Lobbies and Public Spaces】

  • Have employees who provide services to guests wear masks.
  • Install alcohol-based hand sanitizers in the lobbies, restaurants, restrooms, and other places around the hotel.
  • Carefully disinfect high-touch items including doors, doorknobs, elevator buttons, and escalator handrails, etc. in the common areas with sodium hypochlorite solution.
  • Hotel staff should maintain a physical distance of more than one meter from guests.

【Front Desk and Guest Rooms】

  • Install hand sanitizers and plastic panels that protect guests from droplets at the Front Desk.
  • Disinfect all items such as pens touched by guests and table board at the counter after each check-in formalities.
  • Ask guests to maintain a physical distance of at least one meter while queuing in line at the Front Desk to prevent droplet infection.
  • Carefully disinfect high-touch items including doorknobs, switches, tablets, and remote controls in the guest rooms with sodium hypochlorite solution.
  • Provide portable alcohol-based hand sanitizers in the guest rooms.
  • Provide towels, sheets, and glasses that are cleaned at high temperature and disinfected.
  • In principle, when delivering and/or collecting luggage to/from the room, hotel staff should avoid entering the room, and deliver and/or collect luggage outside door.


  • Install alcohol-based sanitizers at all the entrances and in the restaurants.
  • Provide mask holders that can be used while eating and drinking.
  • May limit the number of guests in the restaurant when crowded.
  • Thoroughly disinfect dishes, glasses and cutlery before use and wash them after use.
  • Ventilate and disinfect the restaurants as needed to thoroughly take sanitary precautions.

【Banquet Rooms】

  • Install hand sanitizers at all the entrances, reception desks, and washrooms.
  • Properly disinfect and clean handrails of the elevators in front of the banquet rooms, stair rails, and doorknobs.
  • Thoroughly disinfect dishes, glasses and cutlery before use and wash them after use.
  • Clean and disinfect tables and chairs before use and disinfect or replace microphones between every use.
  • Propose a layout for gatherings that secures abundant space between guests.
  • Ventilate all banquet rooms 3 – 7 times per hour by setting air changes per hour to the maximum.

【For Employees】

  • Ensure employees check their body temperature before going to work. If an employee’s temperature exceeds 37.5℃ and/or claims to feel sick, we order him/her to stay home.
  • Install alcohol-based hand sanitizers in the back-of-house areas including entrances, staff offices, restrooms, and lockers and give thorough guidance to employees to properly wash and disinfect their hands.
  • Prohibit employees’ non-essential domestic and international business and personal trips.

【To Guests】

  • Please disinfect your hands with our alcohol-based hand sanitizers when entering The Okura Tokyo.
  • Please complete the health status check sheet upon check-in in accordance with the request of the Ministry of Health, Labor and Welfare.
  • If you feel sick, please let the staff know immediately.

We appreciate your kind understanding and cooperation.

The Okura Tokyo has acquired a "COVID-19 safety sticker" the Tokyo Metropolitan Government has issued to businesses that thoroughly implement the Tokyo Disease Control Measures Guidelines for Businesses.
We will continue to make every effort to prevent the spread of COVID-19 to ensure a safe and comfortable stay for our guests.

General Manager
The Okura Tokyo

As of August 5, 2020



Related Posts