Article 1. Scope of Application

1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions (hereinafter referred to as the "Agreement"). Any particulars not provided for herein shall be governed by laws and regulations and / or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

Article 2. Application for Accommodation Contracts

1. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
   1. Name of the Guest(s);
   2. Date of accommodation and estimated time of arrival;
   3. Accommodation Charges (based, in principle, on the Basic Accommodation　Charges listed in the Attached Table No.1); and
   4. Other particulars deemed necessary by the Hotel. Other particulars deemed necessary by the Hotel.
2. In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3. Conclusion of Accommodation Contracts, etc.

1. The guest shall stay at the hotel upon agreeing to this Agreement and each of the House Regulations.
2. In the event that the guest is a minor and the hotel deems it necessary, the guest shall obtain the consent of a person with parental authority or other legal representative and submit a written form of consent before staying at the hotel.
3. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
4. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (an equivalent of three-day Accommodation Charges) by the date specified by the Hotel. However, this does not apply to stays for which full payment is a prerequisite, such as specified stay dates or specified stay plans.
5. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges, under Article 6 and thirdly for the reparations under Article 19 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 13.
6. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Article 4. Special Contracts Requiring No Accommodation Deposit

1. Notwithstanding the provisions of Paragraph 4 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.
2. In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and / or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding paragraph.

Article 5. Refusal of Accommodation Contracts

1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
   1. When the application for accommodation does not conform with the provisions of these Terms and Conditions;
   2. When the Hotel is fully booked and no room is available;
   3. When the Guest seeking accommodation is a patient (as defined in Article 4-2-1.2 of the Ryokan Business Act, as referred to below) of a specified infectious disease (hereinafter referred to as “specified infectious disease”) as prescribed in Article 2-6 of the Ryokan Business Act (Act No. 138 of 1948, including subsequent amendments).
   4. When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and / or other unavoidable causes; or
   5. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
   6. When it is recognized that the Guest seeking accommodation is likely to commit, to accommodation facilities or accommodation facilities staff (employees), an act of customer harassment (Attached Table No.2), or has proven to have made a similar conduct in the past;
   7. When it is recognized that the person who intends to stay is likely to engage in gambling or other illegal activities.
   8. When the Guest seeking accommodation has engaged in boisterous behavior, or has used language or conducted himself / herself in a manner which would cause significant inconveniences to other accommodating guests such as making them feel dangerous or anxious;
   9. When the Guest seeking accommodation is:
      1. i) A member of an organized crime group designated under “the Law on the Prevention of Irregularities by Gangsters” or any person related to such a gang or any other anti-social forces;
      2. ii) A corporate entity or other group, the business activities of which are controlled by an organized crime group or such a gang;
      3. iii) A corporate entity, any director of which is regarded to be a member of a gang;
   10. When it is feared the person desiring the accommodation, being in a state of intoxication, may disturb other guests of the Hotel. When the person behaves in a manner which gives disturbance to other guests. (The Tokyo Metropolitan Ordinance)
   11. When a person who intends to stay at the hotel does not comply with the House Regulations established by the hotel.

Article 6. Right to Cancel Accommodation Contracts by the Guest

1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 4 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.3. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3. In case when the Guest does not appear by 8 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Article 7. Right to Cancel Accommodation Contract by the Hotel

1. The Hotel may cancel the Accommodation Contract under any of the following cases:
   1. When a guest is a patient with a specified infectious disease etc. or;
   2. When the Hotel is unable to provide accommodation due to natural calamities and / or other causes of force majeure;
   3. When the Guest is deemed liable to conduct and / or has conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
   4. When it is recognized that the Guest seeking accommodation is likely to commit, to accommodation facilities or accommodation facilities staff (employees), an act of customer harassment (Attached Table No.2), or has proven to have made a similar conduct in the past;
   5. When it is recognized that the guest is likely to engage in gambling or other illegal activities in connection with his or her stay.
   6. When the Guest has engaged in boisterous behavior, or has used language or made any conducts which would cause significant inconveniences to other accommodating guest such as making them feel dangerous or anxious;
   7. When the Guest has proven to be:
      1. i) A member of an organized crime group designated under “the Law on the Prevention of Irregularities by Gangsters” or any person related to such a gang or any other anti-social forces;
      2. ii) A member of corporate entity or other group the business activities of which are controlled by an organized crime group or such a gang;
      3. iii) A member of corporate entity, any director of which is regarded to be a member of a gang;
   8. When it is feared that the person desiring the accommodation, being in a state of intoxication, may disturb other guests of the Hotel. When the person behaves in a manner which gives disturbance to other guests. (The Tokyo Metropolitan Ordinance)
   9. When it is found that a minor guest has falsified his or her consent of a person with parental authority or other legal representative, or has falsified his or her age as that of an adult.
   10. When the Guest has not followed “the Terms and Conditions for Accommodation Contracts” provided by the Hotel;
2. In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he has not received.

Article 8. Registration

1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:
   1. Name, address and contact information of the Guest(s);
   2. Except Japanese, nationality, passport number, port and date of entry in Japan;
   3. Date and estimated time of departure; and
   4. Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to pay his or her Accommodation Charges prescribed in Article 13 by any means other than Japanese currency, such as coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding paragraph, and received confirmation that they can be used for payment at the hotel in advance.

Article 9. Guest Room Capacity

1. Each guest room can accommodate a maximum of 4 people. Children up to the age of 12 years may share a bed. When a child will share a bed, only 1 child per bed is permitted (maximum of 2 co-sleeping children per room.)

Article 10. Occupancy Hours of Guest Rooms

1. The Guest is entitled to occupy the contracted guest room of the Hotel from 15:00 to Noon the next day. However, in the case when the Guest is accommodated consecutively, the Guest may occupy it all day long, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding paragraph, permit the Guest to occupy the room beyond the time prescribed in the same paragraph. In this case, extra charges shall be paid as follows:
   1. Up to 3 hours: one third of the room charge
   2. Up to 6 hours: one half of the room charge
   3. More than 6 hours: room charge in full

Article 11. Observance of Use Regulations

1. The Guest shall observe the Use Regulations established by the Hotel, which are posted within the premises of the Hotel.

Article 12. Business Hours

1. The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be noticed in detail by brochures as provided, official website, notices displayed in each place, in guest rooms and others.
   1. i) Service hours of front desk, cashier’s desk, etc.
      1. Closing time: Open 24 hours at the entrance
      2. Front service: Open 24 hours
   2. ii) Service hours (at facilities) for dining, drinking, etc.
      1. Breakfast: 7:00-9:30 Nouvelle Epoque, 7:00-9:30 Yamazato (until 10:00 on Sat., Sun. & holidays) and others
      2. Lunch: 11:30-14:30 (Nouvelle Epoque / Yamazato / Sazanka / Toh-Ka-Lin / and others)
      3. Dinner: 17:30-21:30 (same as the above)
      4. Other meals:
         6:30-22:00 All Day Dining Orchid
         11:30-22:00 Starlight (from 17:00 on weekdays)
         15:00-24:00 Orchid Bar
         6:00-24:00 Room Service
   3. iii) Service hours of auxiliary facilities
      1. Okura Fitness & Spa: 6:00-22:00
2. The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes of the Hotel, in addition to the cases where regular holidays are set. In such a case, the Guest shall be informed by appropriate means.

Article 13. Payment of Accommodation Charges

1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed in the attached Table No.1.
2. Accommodation Charges, etc. as stated in the preceding paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as coupons or credit cards recognized by the Hotel at the front cashier’s desk at the time of departure of the Guest or upon request by the Hotel.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him or her by the Hotel and are at his or her disposal.

Article 14. Liabilities of the Hotel

1. The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and / or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.
2. The Hotel was granted by the Fire Station a Fire Safety Building Certificate (“Excellence Mark”), which is placed on the wall of the Front Desk. Furthermore, the Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fire and / or other disasters.

Article 15. Handling When Unable to Provide Contracted Rooms

1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

Article 16. Handling of Deposited Articles

1. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 600,000 yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.
2. The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk, except in the case when this has occurred due to causes of force majeure. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 300,000 yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

Article 17. Custody of Baggage and / or Belongings of the Guest

1. When the baggage of the Guest is brought into the Hotel before his or her arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his or her check-in.
2. When the baggage or belongings of the Guest is found left after his or her check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days including the day it has been found, and after this period, the Hotel shall turn it over to the nearest police station.
3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Article 18. Liability in Regard to Parking

1. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

Article 19. Liability of the Guest

The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.

Article 20. Changes to the Accommodation Agreement and House Regulations

1. The hotel reserves the right to change this Agreement and Terms of Use (hereinafter, “Provisions, etc.”). The Guest shall accept such changes without objection.
   1. When the change of the provisions, etc., meets the general interests of the guests.
   2. When changes to the provisions, etc., without defying the purpose of the agreement and in considering the necessity of the changes, the appropriateness to quality after changes, and changes in quality and other circumstances pertaining to the changes are rational.
2. When a guest uses this service after the effective date of the amended provisions, etc. the guest shall be deemed to have agreed to the amended provisions, etc.

Article 21. Waiver for Computer Communication Services

1. Please be informed that we are not responsible for any possible damage that may be caused by a system failure or for other reasons while the computer communication services are being used. In addition, the guest may be required to compensate the Hotel and a third party for any possible damage caused by acts that we judge to be an inappropriate use of our computer communication system.

Article 22. Language and Governing Law

1. This agreement is written in Japanese and English, but in the event of any discrepancy or difference between the two texts of the agreement, the Japanese text shall prevail in all respects.
2. Any and all disputes arising in connection with this Agreement shall be resolved in accordance with the laws of Japan in the Japanese court having jurisdiction over the location of the Hotel.