Please observe the following manners and rules in our hotel.

• Please smoke in the smoking room.
• Please refrain from disturbing other guests by being drunk or otherwise intoxicated.
• Please refrain from eating and drinking in the lobby and other public spaces.
• Please refrain from bringing in dogs, cats, birds, and other pets other than guide dogs and hearing dogs.
• For the safety of small children, please do not allow them to run around in the lobby. When using the automatic doors, elevators, escalators, etc., please be sure to hold their hands.
• When using cell phones, please be careful not to disturb other guests by talking loudly.
• When taking pictures, please be considerate so as not to disturb other guests.

Please note that if any of the following acts are observed, you will not be allowed to enter the hotel or you will be asked to leave the hotel.

• Bringing in any ignitable or flammable items, items that emit a foul odor or poison, or any other items prohibited by law.
• Distribution of advertisements or promotional materials, sales of goods, solicitation, demonstrations, etc. without the hotel's permission.
• Taking photographs of any part of the facilities for commercial purposes without the permission of the hotel.
• Coming to the hotel while suffering from a specified infectious disease.
• Entering the hotel by designated organized crime group or a designated organized crime group member, etc. (hereinafter referred to as “organized crime group” or “organized crime group member”) or its related persons or other anti-social forces under the “Act on Prevention of Unjust Acts by Organized Crime Group Members” (enforced on March 1, 1992).
• Entering the hotel by members or related persons of corporations or organizations whose business activities are controlled by organized crime group or organized crime group members.
• Entering the hotel by members or related persons of corporations or organizations whose officers fall under the category of organized crime group or organized crime group members.
• Any behavior that is intimidating or disruptive to public morals, or any behavior that makes other guests feel uncomfortable or annoyed (including noise, etc.).
• Behavior toward hotel staff that constitutes physical aggression (violence, injury, etc.) or mental aggression (threats, abusive language, slander, etc.).
• Making excessive demands, such as demanding that hotel staff kneel on the ground and bow.
• Restrictive behavior toward hotel staff, such as sit-ins, confinement, etc. that exceeds a reasonable amount of time (including excessively long telephone calls).
• Confronting hotel staff with loud or abusive language.
• Non-payment of cancellation fees without a justifiable reason, demanding refunds, excessive demands for product exchanges or monetary compensation (including making unreasonable demands, such as requesting services that exceed a reasonable range compared to other customers, repeatedly requesting unreasonable discounts, etc.).
• Attempts to claim liability by repeatedly asking the same questions, demanding an apology or making a complaint in a manner that lacks social appropriateness, etc.
• Making demands or complaints over matters that cannot be addressed under the hotel’s operational rules and systems.
• Implied threats of disclosing information (revealing the names of staff members, etc.) on social media or mass media.
• Stalking a specific member of the hotel staff.
• Other acts similar to those described above.