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Unique cocktails, signature wines, and rare whiskies in a venerable setting
Surround yourself with living history as you sample unique cocktails or Dom Pérignon Champagne
Orchid Bar has been at the center of life at The Okura since the original hotel opened. History is weaved into the details, like a date stamped onto the back of silverware stretching as far back as 1962. Try Dom Pérignon by the glass, a tradition since 1985. Consider also our signature Bull Shot cocktail, or choose from very rare whiskies to rival any whisky bar in Tokyo.
Drink and dine amid an atmosphere of timeless elegance and conviviality in our storied main bar.
The three-point hardshake technique weaves originality and tradition into every cocktail served at Orchid Bar. This method used by our dedicated mixologists is unique to The Okura. One of many reasons why Orchid Bar is truly special. Try our signature ISHIZUE cocktail made with two famous Japanese whiskies.
The Okura began serving the premium champagne Dom Pérignon by the glass in 1985. Dom Pérignon is also used for our seasonal fruit cocktail.
～ Setoka ～
Enjoy the rich, sweet juice and melt-in-your-mouth texture of “Setoka” mandarin orange with popular classic cocktails from around the world.
Offer period : March 1 – 31, 2026
| SETOKA Old-Fashioned (Photo on the left) | ¥4,500 |
| SETOKA Mimosa (Photo on the right) | ¥5,000 |
Our unparalleled collection of old and rare whiskies includes examples that are no longer distilled and are very hard to find elsewhere. The collection is on display in beautifully lit cabinets lining the walls of the bar. Browsing the displays between sips, you might almost feel like you're in a museum dedicated to whisky.
Take a moment to admire historical details. Turn over your cutlery, and it may have a date on it, like 1962, showing the details maintained from the original hotel. The copper tables, too, date back to the original Orchid Bar, and striking copper artwork on the walls weaves unity through time and décor.
5th floor, The Okura Prestige Tower
Telephone
+81(3)3505-6076
15:00 - 24:00
79
* Individuals aged 20 or above are welcome to enter after 17:00.
* Smart casual dress code (no shorts, sandals, men’s sleeveless shirts, hats or caps)
* Cancellations must be made by the day before.
* Cancellation policy
Reservation will be canceled if we cannot contact you within 30 minutes after your reservation time
* Prices and items may change without any prior notice.
* The price includes consumption tax and 15% service charge.
Among the largest hotel rooms in Tokyo, all Heritage rooms are junior suites or suites. Indulge in your private steam sauna and jet bath, then slip into the fluffy bathrobe and relax in your sitting area, where fragrant wood and soft lighting create warmth. Nespresso coffee and Bose speakers are yours to enjoy.
The scent of teak wood and Nespresso coffee. Glittering cityscapes after dark. Marble bathrooms and designer products. Every day is an experience when you stay in a Prestige Room, where the capital's famous landmarks are displayed before you. (Floors 31 to 36 are upper floors.)
A fitting home for events of global stature, the magnificent Heian Room encapsulates our storied history and renowned Japanese aesthetic. Inspired by the ancient Thirty-Six Immortals of Poetry, the exquisite décor mirrors that of the Heritage lobby, while original adornments and traditional Japanese motifs create an atmosphere of culture and refinement that will charm your guests.
At Yamazato, we invite you to celebrate the very best of Japanese culinary heritage and omotenashi hospitality. Traditional decor and warm, understated tones provide the setting to savor time-tested dishes that define Japanese cuisine. Observe masters at work at the sushi counter, or allow the chef to surprise you at the kappo counter. Experience centuries-old traditions in our tea ceremony room.
Experience alluring moments throughout your stay at The Okura by immersing yourself in the Japanese aesthetics that shape our hotel. These design elements are found in everything from delicate objects in display cases to the striking grandeur of the Prestige Lobby.
Many of these elements are inspired by Japanese tradition, including the use of light and shade, representations of nature, and lobbies that remain true to the spirit of the original 1962 hotel. You'll also discover contemporary creativity worthy of any art hotel in Tokyo, and even the corridors are blessed with intriguing details. Aesthetics fitting for a hotel that shares its grounds with the Okura Museum of Art.
Discover charming details in your Club Room and our Club Lounge - two extraordinary locations to call home during your stay in Tokyo. The views are memorable whether accompanied by morning Nespresso in your room or a glass of wine at sunset in the lounge.
As soon as you step into your Corner Suite, you'll know you're somewhere special. Origami artwork and teak wall paneling bring a timeless grace to the decor, weaved into contemporary design. The marble bathroom with two basins, Tokyo views, and a TV beside the tub is a place to unwind at your leisure.
With three bedrooms on the top two floors of the Prestige Tower, the Imperial Suite is an experience of its own. Not only is the accommodation among the very best suites in Tokyo, it's one of the largest across all of Japan. Perfect if you're staying with us for a memorable occasion like a honeymoon or an Okura wedding.
Our luxury hotel suites in Tokyo offer serene comfort. Steam saunas and wood-furnished living areas are your private sanctuaries to relax and unwind, while butler boxes ensure discretion. It's possible to connect a suite and a regular room.
The greenery of your balcony garden, viewable from the deep soaking tub. Origami artwork by the revered artist Tomoko Fuse and gold leaf artwork, decorating teak wood walls. Complementing these aesthetics, the kitchenette, dining area, and comfortable living room make the Presidential Suite feel like home.
An elegant space for up to 650 guests, Orchard is inspired by traditional European garden rooms and has a botanical atmosphere that reminds guests of an orchard and fruit garden. Subtle Western-style decoration, a ring-shaped chandelier that evokes a sense of eternity, flexible configurations, and wall-mounted projection screens make Orchard equally suitable for a theater-style presentation, a banquet for 300, or a memorable company celebration.
Stately furnishings, glittering chandeliers, and ornate tapestries lend Maple an aristocratic air reminiscent of an English manor house, making it a popular choice for Western-style weddings. There's ample space for up to 280 guests while floor-to-ceiling windows flood the room with natural light.
To request more detailed information to The Okura Tokyo, please fill in the form below. You will receive information by E-mail.
At Nouvelle Epoque, something remarkable is taking place. Traditional French cooking methods lay the foundations for gastronomic evolution, where Japanese ingredients and culinary vision spark unique ideas. This is French cuisine in the style of Masakichi Ono, the father of French cooking in Japan and the architect of the creativity happening at Nouvelle Epoque.
The fine foods at Orchid SWEETS & DELI are beautifully displayed, and browsing is a joy. Each item presents an opportunity to brighten your day or make someone happy with a gift.
Guests with breakfast as part of their plan may select from the abundant buffet at Orchid or traditional Japanese breakfast at Yamazato, and Heritage Wing guests also have the option of a fine-dining breakfast at Nouvelle Epoque. If you're staying on a different plan, you're welcome to dine at an additional cost. Room service is open to all guests to enjoy breakfast at their leisure.
Room service transforms your room into a private restaurant with hospitality levels you'll find throughout our dining locations, right down to white-tablecloth service if you so wish. We also offer classic, informal dishes like Spaghetti Bolognese and Hamburger steak.
In the mid-twentieth century, Kishichiro Okura dreamed of building an establishment that combined Japanese authenticity with amenities and services equal to the world’s finest hotels.
The Okura Tokyo, or Hotel Okura as it was known when it opened in 1962, was designed around the principle of understated refinement. This principle dates back to the Heian period a thousand years ago and has been central to traditional Japanese design ever since. The same values were fundamental when planning the rebirth of The Okura in 2019.
Two brands represent The Okura Tokyo: The Okura Heritage and The Okura Prestige. The 41-story Prestige Tower presents contemporary luxury, while The Heritage Wing brings a sense of a more intimate traditional Japanese hotel in Tokyo.
Contact us regarding accommodations for groups and families traveling together, as well as for accommodations related to banquets and social events.
Please complete your contact details and tell us about your group reservation requirements below.
Contact us regarding accommodations for groups and families traveling together, as well as for accommodations related to banquets and social events.
Please complete your contact details and tell us about your group reservation requirements below.
Orchid Bar has been at the center of life at The Okura since the original hotel opened. History is weaved into the details, like a date stamped onto the back of silverware stretching as far back as 1962. Try Dom Pérignon by the glass, a tradition since 1985. Consider also our signature Bull Shot cocktail, or choose from very rare whiskies to rival any whisky bar in Tokyo.
In a stylish setting on the top floor, take in unforgettable panoramic views to match any Tokyo rooftop bar. As your drinks arrive, the sunset paints the sky in pink and orange. Soon, a million twinkling lights from the buildings of Toranomon, Shinjuku, and beyond light up. Just like the stars that provide the name for our bar. Reason to celebrate with Champagne from our own Okura vineyard.
At Yamazato, we invite you to celebrate the very best of Japanese culinary heritage and omotenashi hospitality. Traditional decor and warm, understated tones provide the setting to savor time-tested dishes that define Japanese cuisine. Observe masters at work at the sushi counter, or allow the chef to surprise you at the kappo counter. Experience centuries-old traditions in our tea ceremony room.
The dining room at Toh-Ka-Lin evokes a golden age of refinement and exploration. The richly detailed décor combines deep red tones with ornate gold accents, and vases from the famous ceramics center of Jingdezhen are on display to be admired. World-class Cantonese dishes like jellyfish sashimi and braised whole abalone are prepared under the supervision of our highly decorated head chef.
Named after the flower beloved by our hotel's founding family, Orchid is your bright, airy all-day restaurant for à la carte dining and generous breakfast buffet selections. Our breakfast buffet features a bountiful variety, from healthy bites to indulgent treats, and each dish is crafted with great care and attention to detail. Enjoy the terrace on sunny days, which are plentiful in Tokyo.
On the top floor of The Okura Tokyo, discover a dining venue where the cooking process is as memorable as the views. With the Tokyo skyline on show all around, take a seat at a teppanyaki counter and watch select ingredients being expertly prepared in front of you. As brandy-fueled flames light the grill, you'll know you're somewhere special. The perfect place to try Wagyu beef in Tokyo.
The Okura way of living means savoring life's luxuries in a serene, mindful way that provides a sense of well-being. As with any life well-lived, there is lots to experience. Absorb the essence of Japan in our Main Lobby inspired by centuries-old aesthetics, or see the futuristic Tokyo cityscape from our 41st-floor Starlight bar while sipping signature Champagne.
Dinner could be legendary French-Japanese fusion cuisine, sushi prepared by masters, or Chinese fine dining from our award-winning chef. The next day, replenish after a workout in our gym by doing a few laps in the 25-meter pool or indulging in a spa treatment. Your room or suite promises unforgettable views worthy of lifelong memories.
Okura Spa will invigorate your body and soothe your soul. To enhance the quality of your hotel stay, our hotel spa offers a menu tailored to individual needs and diverse lifestyles. Wet and dry thermal baths. Skin products derived from natural extracts. And the perfect space in which to experience them.
Ours is a spa hotel in Tokyo like no other.
The fusion of tradition and innovation is a snapshot of Tokyo itself, the city that can be seen in all directions throughout the Prestige Tower
With the latest cardio machines and strength equipment, enjoy an invigorating workout with glorious views on the 27th floor. Then wind down and cool off with a dip in our heated 25-meter pool. With plenty of natural light, the pool has an ethereal feel that welcomes you back time after time.
Aesthetic details make the Heritage Wing special, like lobby wallpaper from the original Heian banquet room, and the vast chandelier inspired by wisteria
Stepping into our exclusive Club Lounge feels like coming home to your own private space within our hotel in downtown Tokyo. Select a drink and a delectable light bite, then sit back to admire the cityscape, with Tokyo Tower on one side and Tokyo Skytree on the other.
Several of the finest international restaurants in Tokyo are housed within the two wings of The Okura. Our chefs continue the culinary traditions of their predecessors with diligence and passion, ensuring that world-renowned techniques combine with Japanese inventiveness and dedication to quality.
From the magnificent Heian Room to comfortable private boardrooms, our meeting spaces cater to every requirement. Whether it’s a conference for more than 2,000 clients or discreet discussions with company directors, our meticulous planning, impeccable service, and state-of-the art-technology will ensure that your event at The Okura Tokyo is a seamless and rewarding experience.
Tokyo weddings deliver a delightful blend of Eastern history and Western culture. Allow us to take care of all the details so you can spend your special day making memories that last a lifetime. Culture, refinement, tranquility: your wish is our command.
Work out with sweeping views of the Tokyo skyline in our bright, well-equipped 27th-floor gym, then float blissfully in our heated 25-meter pool or dissolve stress with a relaxing dry or steam sauna. On the 26th floor, indulge in soothing spa treatments enhanced by premium products.
Scheduled Inspection and Maintenance at Okura Fitness & Spa (2026)
The traditional Tea ceremony is the embodiment of Japanese mindfulness and ritual. Or why not enjoy a tour of the magnificent Okura Prestige Tower lobby, originally designed by renowned architect Yoshiro Taniguchi?
Transform a simple break into a magical escape with a special offer at The Okura Tokyo. Elevate your stay with exclusive savings on our best available rate and experience a blend of luxury and value that will help you create memories for a lifetime. Enjoy gourmet dining, premium accommodation and exclusive amenities on an unforgettable stay in Tokyo.
The Okura Hotel near Roppongi is a beacon of Japanese traditions blended with contemporary luxury. Within walking distance of embassies and government buildings in the heart of Tokyo, its sense of purpose and importance are infused with peaceful reverance.
From the intricate ceramics at the Musée Tomo to the Toranomon Hills shopping complex, and from the Digital Art Museum in the Mori Building to the exquisite exhibits in the neighboring Okura Museum of Art, culture and sophistication are never far away.
Whether you're looking for something to do at the hotel, or if you would like to know what events are being held in Tokyo, our news page will keep you up to date. We'll give you information about national holidays, offers at local attractions, and special performances like our Lobby Concert 25.
Please check this page for up-to-date information on restaurant and fitness center opening and closing times, changes in price or availability for any activities and experiences, and any changes to our policy on smoking. You can also find out more about events like Lobby Concert 25.
If you sign up to the free Leaders Club, you can save up to 5% on the best room rates when you book your next escape to The Okura Tokyo. One Harmony members can also enjoy exclusive benefits like up to 30% off a suite on their birthdays.
Our corporate philosophy of kindness and harmony was set by our first president, Iwajiro Noda, when the hotel was established more than 60 years ago. Today, our commitment to you remains the same: we want to be the best hotel in the world.
We are always refining our expertise as hôteliers but the years have shown us that the underlying principles of showing mutual respect and prioritising teamwork among our excellent staff are the best ways of moving forwards together in harmony.
The guiding tenets of our philosophy are to be:
Hotel Okura Tokyo Co., Ltd. websites (“the Websites”) require entry of personal information and record that information in a database when performing reservation, inquiry, member registration and other such procedures. Hotel Okura Tokyo and Okura Hotels & Resorts uses the information thus recorded to provide services beneficial to our customers.
Entering Personal Information
Submission to the forms on the Websites requires customers to provide certain personal information in order to provide them respective services.
Usage of Personal Information
Data thus entered and recorded is used for the following purposes.
Provision of Service
The data is used to provide services requested such as reservations, document request, product request, inquiry and other such forms.
Email Newsletter
The data is used to send email newsletters to users requesting receipt of the email newsletter or agreeing in service request forms to receive news via email. Users may themselves modify this information or terminate transmissions at any time.
Other Communications
Hotel Okura Tokyo may also contact customers by email, telephone or post as deemed necessary.
Management of Personal Information
The database containing the personal information of customers using the Websites is managed by designated Hotel Okura Tokyo administrators and contractors to Hotel Okura Tokyo.
Customers’ email addresses may be used for the transmission of Hotel Okura Tokyo email newsletters and for email transmissions from Okura Hotels & Resorts. No personal information other than the email address is disclosed for such purposes.
Customers’ personal information may be disclosed to third parties in the following circumstances:
Sharing or disclosure of information to a contractor with a signed confidentiality agreement for purposes of maintenance or management of the Websites or the customer information system.
Sharing or disclosure of information to an affiliate with assigned confidentiality agreement for delivery of direct mailings from Hotel Okura Tokyo or Okura Hotels & Resorts.
Agreement by a customer to the disclosure of information.
Formal inquiry on a legal basis by police authorities, courts or other official institution.
Other serious and urgent necessity of the customer, Hotel Okura Tokyo or a third party.
Shared Use
Hotel Okura Tokyo shall jointly use the reservation records of customers in order to provide services closely including hotel or air travel, publicize products and campaigns, and conduct work associated thereto.
・Categories of the jointly utilized personal data: customers’ name, telephone number, address, email address, age, gender, the place of employment, type of airline mileage program (aka FFP), FFP membership number, FFP tier, name of hotel at which the customer will stay, dates of stay, package plan, applicable rate, arrival time, specific requests, credit card number to guarantee reservations.
・Scope of a jointly utilizing person Users: Okura Nikko Hotel Management Co., Ltd., member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by Okura Nikko Hotel Management Co., Ltd., group hotels in alliance with Okura Nikko Hotel Management Co., Ltd., Hotel Okura Co., Ltd., Hotel Okura Group companies (*1), JAL Group Airlines (*2), and JAL Card Inc.
*1 Hotel Okura Group companies are Hotel Okura Enterprise Co., Ltd., Hotel Okura Space Solutions Co., Ltd. and Continental Foods Co., Ltd..
*2 JAL Group Airlines are Japan Airlines Co., Ltd., Japan Transocean Air Co., Ltd., J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., Ryukyu Air Commuter Co., Ltd and Hokkaido Air System Co., Ltd.
Use of Statistical Information
Information concerning customers using the Websites is employed as statistical information that excludes personal information. This information is employed as marketing data in various forms, but is not used for any other purpose.
Cookies
The Websites use cookies. Cookie functionality may be turned off in your browser settings, but you may then be unable to take advantage of some of the services provided on the Websites.
Inquiries Related to Reservation Record
We shall accept inquiries, related to reservation records from customers as follows and shall respond in a swift and appropriate manner within reasonable bounds.
Executive Office
Hotel Okura Tokyo Co., Ltd.
＋81(3)3582-0111 (9:00 – 17:00JST, except Saturdays,Sundays & national holidays)
Revision of Privacy Policy
Significant modifications to this Policy shall be announced on this website. Please check the website on a constant basis for up-to-date data on other minor modifications. Please note that Hotel Okura Tokyo Co., Ltd. shall assume no responsibility whatsoever for trouble resulting from failure to make such checks.
Please refer to the following for processing of Personal data of customers in the European Economic Area (hereinafter referred to as “EEA”) based on the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”).
Processing of Personal data of EEA residents
This clause shall apply to the processing of personal data of person residing and/or located in the European Economic Area based on the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL N°2016/679 on the protection of natural persons with regarding to the processing of personal data and on the free movement of such data.
The personal data that Hotel Okura Tokyo Co., Ltd. (hereinafter referred to as “we”, “our”or “us”) collects and processes are the one already listed.
Your personal data shall be collected as follows:
－ via our Web site;
－ though orders placed;
－ or when you provide it to us voluntarily, especially for our loyalty program, One Harmony.
1. Legal basis for processing:
We will process and use personal data and other data to manage our contractual relationship with you.
We will process and use personal data because we have a legitimate interest to do so, including but not limited to the following purposes:
－ Administration of your account and providing of our services to you, for example, it will be necessary for us to use your personal data to complete a booking you have made with us, we will need to use data such as your contact details and payment data to provide you with the stay and/or restaurant booking you have requested and paid for,
－ responding to inquiries of customers,
－ giving notices about promotional plans and questionnaires including those of the partner companies,
－ Improving of our services and developing of new ones,
We will process and use personal data and other data to comply with a legal obligation, including but not limited to the following examples:
－ to prevent, detect and fight fraud or other illegal or unauthorized activities,
－ to ensure legal compliance to comply with legal requirements, to assist law enforcement or to enforce or exercise our rights, for example our Terms and Conditions,
Alternatively, we may collect and use your personal data where you have given your specific consent to us doing so.
If the basis of our processing your data is consent, you can withdraw your consent to such processing at any time, including by amending your profile online or emailing to [email protected].
However, if you withdraw this consent, in some circumstances, we then cease to process your personal data without jeopardizing any previous operations to which you have consented.
2. Transfer of your personal data:
Your personal data shall be transferred to and stored by ONHM and our service providers in countries outside the country in which you are located and outside the European Economic Area. We operate businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such as Japan, China and USA. While countries outside the EEA do not always have strong data protection laws, we require all service providers to process your data in a secure manner and in accordance with Japanese and EU legislation on data protection. We organize personal data transfer from the European Union, the European Economic Area and/or their Member States, Switzerland and the United Kingdom to countries which do not provide a satisfactory level of protection of personal data through Standard Contractual Clauses.
3. Retention of Your Personal Data:
We will keep your data for as long as we need it for the purpose it is being processed for. For example, where you book a stay with us we will keep the data related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the data for a period which enables us to process or respond to any complaints, queries or concerns relating to the booking. The data shall also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We will actively review the data we hold and delete it securely, or anonymize it, when there is no longer a legal, business or customer need for it to be retained.
4. Your Data Protection Rights:
Under certain circumstances, by law you have the right to:
・be informed：You hereby acknowledge that this policy informs you of the purposes, legal frameworks, interests, recipients or categories of recipients with which your personal data are shared. You also have the possibility to directly manage the deletion and portability of your personal data through a module made available directly in your personal account.
・Request data about whether we hold personal data about you, and, if so, what that data is and why we are holding / using it. If We do not take action on the request of the data subject, it shall inform the data subject without delay and at the latest within one month of receipt of the request of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.
・Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
・Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
・Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing. Nevertheless, the exercise of this right is not possible when the conservation of your personal data is required under the laws or regulations, in order for example to acknowledge, exercise or defend your rights in Court.
・Data processing limitation：You are entitled to oppose the processing of your personal data when the processing is based on the legitimate interests of the controller.
・Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
・Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal data or profiling of you.
・Request transfer of your personal data in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Such right can be specifically exercised as regards the following data:
－ only your personal data, which excludes personal data made anonymous or data that do not apply to you;
－ personal data provided by yourself;
－ personal data which do not infringe the rights and freedoms of third parties such as those protected by business secrecy.
This right is limited to processing based on consent or a contract as well as the personal data that you have personally generated.
・Withdraw consent. In the limited circumstances where you have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes you originally agreed to.
・Right to lodge a complaint：You have the right to lodge a complaint with the supervisory authority of the Member State where the controller has its main establishment.
How to exercise your rights：All the rights listed above can be exercised at the following email address [email protected] including a copy of an identity document sent to the attention of Data Protection Officer.
5. Processor:
If processing is carried out on behalf of us by other people or companies, we shall select only processors providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the GDPR. The processor shall not engage another processor without prior written authorization of us. The processing shall be governed by a contract that is binding on the processor with regard to us.
Hotel Okura Tokyo Co., Ltd. as named as representative in the EU the company Hotel Okura Amsterdam B.V.
Revised on April 23, 2021
Site Policy
1.Site Usage Agreement
The directories of the website ( https://theokuratokyo.jp/ ) and (home.okura.com), (collectively, “the Websites”) are operated by Hotel Okura Tokyo Co., Ltd. (“Hotel Okura Tokyo”) or its representatives. Please read these terms of usage before using the Websites. Use of the Websites shall be reckoned to constitute acceptance of the terms of this Agreement. This Website Usage Agreement is subject to modification without notice, and users should always confirm their information is up to date.
2.Changes in Service Provided
The services provided on the Websites are subject to modification without notice by Hotel Okura Tokyo. The Websites’ operation may also be suspended without notice momentarily or for extended periods due to maintenance operations, system failure or other reasons.
3.Copyright
Hotel Okura Tokyo holds copyright of the content of the Websites. Secondary use of the content of the Websites without prior written approval of Hotel Okura Tokyo is prohibited.
4.Disclaimer
Hotel Okura Tokyo pays careful attention to the content posted on the Websites. However, Hotel Okura Tokyo does not guarantee the exactitude of that information. Circumstances obtaining shall have precedence in all Hotel Okura Tokyo operations. Hotel Okura Tokyo shall bear no responsibility whatsoever for damages incurred by users of the Websites. Nor shall Hotel Okura Tokyo bear any responsibility whatsoever for any damages incurred by users resulting from an interruption of services due to maintenance operations, system failure or other reasons.
5.Linking to the Websites
As a rule of thumb, there are no restrictions placed on hyperlinks to the Websites. However, all such hyperlinks should point to the top page (https://theokuratokyo.jp/) as the URLs of files located in subdirectories are subject to modification without notice. Please refrain from linking to images only and from linking to the content of frames.
You may also be asked to change the way that the link has been set up or delete the link even if the conditions below do not apply.
6.External Link Disclaimer
The Websites may set hyperlink to third-party websites in order to supplement the information provided herein. The content of third-party websites hyperlinked from the Websites (“external link destinations”) is the responsibility of their respective operators. Hotel Okura Tokyo shall bear no responsibility whatsoever for the content of external link destinations, nor for any damages incurred from their use.
7.Privacy Policy
The Websites require entry of personal information and record that information in a database when performing reservation, inquiry, member registration and other such procedures. Hotel Okura Tokyo and Okura Hotels & Resorts uses the information thus recorded to provide services beneficial to our customers. Information thus recorded is not used for any other purpose. Please click here to review our Privacy Policy.
Social Media Policy
Terms of Use for the Official Social Media Accounts of Hotel Okura Tokyo
Hotel Okura Tokyo Co., Ltd. (hereafter the “Company”) has permanently or temporarily created official social media accounts, to which the following terms of use apply.
These terms of use apply to all users (hereafter the “Users”) of the Company’s official accounts and associated services.
Guidelines
Compliance with Laws and Regulations
Restrictions
The Company will block or delete a User’s account without prior notice if he or she engages in any of the following conduct:
Intellectual Property
The Company exercises no personal rights in regards to the following content:
Disclaimer
Last Updated: September 2019
Attached Table No.1
Calculation method for Accommodation Charges, etc. (Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
| Contents | |
|---|---|
| Accommodation Charges |
|
| Extra Charges |
|
Those charges are subject to change of the revisions of the Tax Laws concerned.
Attached Table No.2
Customer Harassment（Article 5-6 and Article 7-4）
In the case of a request for a reduction in the room charge or other matters that are not easy to achieve (except in the case of requesting the removal of social barriers stipulated in Article 2.2 of the Act on the Promotion of Elimination of Discrimination on the Basis of Disability with regard to accommodation), or rude or abusive language or behavior, or a request made with coarse or abusive language or other language or behavior that is physically or mentally demanding to the employee (excluding when caused by the operator’s unfair discriminatory treatment under Article 8-1 of the Act on Promotion of Elimination of Discrimination on the Basis of Disability to the person seeking accommodation, or other reasonable grounds equivalent thereto), or in the event of repeated conduct that would require more effort than would normally be required to treat the person making such a request (as defined below), such conduct shall be deemed an act of customer harassment.
Attached Table No.3
Cancellation Charge for Hotels ( Ref. Paragraph 2 of Article 6 )
| Contracted Number of Guests | ||
|---|---|---|
| Cancellation Notification Date | Individual (Up to 10 Persons) | Group (11 Persons or More) |
| No Show | 100% | 100% |
| Accommodation Date | 100% | 100% |
| 15:00 Previous Day | 100% | 100% |
| 14 Days Prior | 100% | |
| 30 Days Prior | 50% | |
| 60 Days Prior | 20% | |
Remarks:
* Cancellation policies may differ depending on plan content, dates, number of people (group or individual) etc. For details, please check your reservation plan, or contact the reservation/sales representative.
To ensure our Guests a safe and pleasant stay, the Hotel has established the following House Regulations in accordance with Article 11 of the Terms and Conditions for Accommodation Contracts. In the event that a Guest fails to observe these House Regulations, the Hotel may choose not to permit further use by the Guest of the Guest’s Hotel room and other facilities in the Hotel, pursuant to Article 7 of the Terms and Conditions for Accommodation Contracts. Guests may be held liable for damage in the event of an accident arising from neglect of the regulations.
Name: The Okura Tokyo Parking Lot
Parking Lot Operator
Location: 2-10-4 Toranomon, Minato-ku, Tokyo
Name: Hotel Okura Tokyo Co., Ltd.
Tel: 03-3582-0111 (Main)
Representative: President & Representative Director Shinji Umehara
Address: 2-10-4 Toranomon, Minato-ku, Tokyo
Section 1 General (1-6)
Section 2 Usage (7-13)
Section 3 Parking Fee/Calculation (14-17)
Section 4 Measures for Abandoned Vehicles (18-21)
Section 5 Liabilities (22-26)
Section 6 Miscellaneous (27)
Section 1: General
1.General Rules
The following terms and conditions apply to the use of the parking lot (“Parking Lot”).
2.Agreement
The user (“User”) must accept the terms and conditions when using the Parking Lot.
3.Operation Hours
The Parking Lot will operate 24 hours a day.
4.Parking Period for Hourly Use
The maximum parking period for a single use (excluding use by a season ticket [“Pass Card”] ) is seven days (168 hours) after the parking ticket is issued. However, if there are circumstances that cannot be avoided, the Parking Lot operator (“Operator”) may decide to extend this period.
5.Operation Suspension etc.
The Operator may wholly or partially suspend the Parking Lot operation, isolate the Parking Lot, close off drive ways, or evacuate vehicles (“Operation Suspension etc.”) in the following cases:
6.Vehicle Conditions for Parking
To use the Parking Lot, the vehicle (includes motorcycles, same hereafter) size must be within 5.3 m length, 2.1 m width, and 2.2 m height, including loads and attachments. Vehicles that are unregistered, have expired inspection stickers, or are otherwise in an illegal status cannot be parked.
Section 2: Usage
7.Parking Lot Entry/Exit
Vehicles entering the Parking Lot must have a parking ticket issued at the entrance gate, and be parked in a parking space.
To exit, Users must insert the parking ticket into the payment machine in advance, pay the parking fee, and retrieve the ticket.
It the parking ticket was not inserted to the payment machine before exiting, the User must submit the ticket at the exit gate and pay the parking fee.
Those using Pass Cards (“Pass Card Users”) will be allowed to enter/exit the Parking Lot after showing their Pass Cards at the gates.
Parts of the entrance/exit may be closed off when necessary for operational reasons.
8.Change of Parking Space
The Operator may request Users to change the parking place if required for operational reasons.
9.Driving in the Parking Lot
When driving in the Parking Lot, Users must adhere to the following:
Drive slow
No overtaking
Let exiting vehicles go first
Drive quietly and refrain from unnecessary use of the horn
Obey the signage and staff instructions
10. Conditions
In addition to the above, Users must comply with the following rules within the Parking Lot:
11.Refusal of Parking
Vehicle entry will be suspended when the Parking Lot is full. The Operator may refuse parking, or request vehicles to leave in the following cases:
12.Refusal of Exit
The Operator may refuse to allow a vehicle to exit in the following cases:
13.Accident Measures
The Operator may move vehicles or take other required measures when an accident occurs or is likely to occur in the Parking Lot
Section 3: Parking Fee/Calculation
14.Hourly Parking Fee
The hourly parking fee per vehicle is JPY 500 (including consumption tax) for every 30 minutes from the time of entry. The fee is not charged if the vehicle exits within 30 minutes from entry. At the Operator’s discretion, the fee may be discounted or waived.
15.Parking Period for Hourly Use
16.Pass Card and Monthly Parking Fee
To have a Pass Card issued, the User must sign a parking contract with the Operator in advance. The number of Pass Cards to be issued will be decided according to the Parking Lot usage.
17.Violation Charges
Section 4: Measures for Abandoned Vehicles
18.Request for Vehicle Collection
19.Examination of Vehicles
For cases of Article 18 Item (1), the Operator may examine vehicles (including the interior) within the range necessary to determine the User or the owner of the vehicle.
20.Moving of Vehicles
For cases of Article 18 Item (1), the Operator may contact the User or post a notice in the Parking Lot and move the vehicle to a different place, if it hinders the Parking Lot operations.
21.Vehicle Disposal
Section 5: Liabilities
22.Safekeeping Responsibility
23.Liability for Damages
Except for cases according to the provisions in Article 25, and when it is proved that due care of a prudent manager is fulfilled, the Operator is responsible to compensate for the vehicle’s loss or damage, by considering the market value of the vehicle and the measure of the damage.
24.Exemption on Liabilities for Vehicle Loads and Attachments
The Operator is not held liable for damages to the loads or attachments of vehicles parked in the Parking Lot.
25.Exemptions
Except for cases of willful or gross negligence on the part of the Operator, the Operator is not held liable for damages to the vehicle or the User in the following cases:
26.Compensation for Damages
When damages are caused to the Operator by reasons attributable to the User, the Operator may demand compensation for the damages.
Section 6: Miscellaneous
27.Items Not Provided in the Terms and Conditions
Items not provided in these Terms and Conditions will be processed in accordance with the provisions of the law.
Formulated：September 2019
Please observe the following manners and rules in our hotel.
Please note that if any of the following acts are observed, you will not be allowed to enter the hotel or you will be asked to leave the hotel.
1. Our No-Tolerance Stance on Harassment
Centered on the key words “kindness” and “harmony,” our corporate philosophy underpins our commitment to treating all individuals with dignity and respect. This requires that we take firm action to ensure the safety and security of those in our employ, just as we do for our guests. We consider any form of harassment against our employees a serious violation of their basic human right to a fair and safe workplace, and we will respond accordingly to protect them.
2. What Constitutes Harassment Against Those in Our Employ?
In keeping with the corporate guidelines published by the Ministry of Health, Labour and Welfare, we define harassment as “language or behavior that, in light of socially accepted conventions, is inappropriate in manner and/or exceeds the scope necessary for the reasonable conduct of business.” This includes intimidation, abusive language, and unreasonable demands, all of which damage the work environment by making it difficult for those in our employ to demonstrate their abilities comfortably.
3. Examples of Harassment Toward Our Associates
While the following is not a complete list, it includes examples of workplace harassment taken from the aforementioned corporate guidelines published by the Ministry of Health, Labour and Welfare:
(1) Unreasonable and/or inappropriate claims and demands
(2) Demands whose means and/or the manners required to meet them are socially inappropriate
a) Unequivocally inappropriate social behavior
b) Behavior likely to be deemed inappropriate in light of its propriety
(3) Other forms of abuse
4. Steps We Take Against Harassment
To protect those in our employ, we will take resolute action against any customer behavior that constitutes harassment. When circumstances demand it we will deny access to and/or prohibit the use of our facilities. Moreover, we will unreservedly take up the matter with appropriate authorities including the police and our legal counsel in order to pursue appropriate lawful measures.
5. To Our Customers
As a hospitality firm we endeavor to provide relaxed spaces in which your comfort is always our foremost concern. In the regrettable event that an instance of harassment should emerge on the premises, we will respond in accordance with this policy and ask in advance for your understanding and cooperation.
All Okura Nikko Hotels are acutely aware of their social responsibility, and The Okura Tokyo is deeply committed to maintaining harmony with the natural environment. This means championing local communities and promoting cultural understanding based on the group’s philosophy of ‘kindness and harmony’.
We believe that our responsible business activities will lead to us becoming a hotel loved by the community and will also contribute to the wider adoption of sustainable development goals (SDGs) across the world.
In March 2023, The Okura Tokyo received a 4/5 rating in the Sakura Quality: An ESG Practice certification system, which recognizes hotels that practice the UN’s SDGs. This certification’s standards have been approved by the GSTC.
As the flagship hotel of the group of Okura Nikko Hotels, The Okura Tokyo is proud to promote the initiatives below.
Whether you're looking for something to do at the hotel, or if you would like to know what events are being held in Tokyo, our news page will keep you up to date. We'll give you information about national holidays, offers at local attractions, and special performances like our Lobby Concert 25.
