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Kindness and harmony come together

Our Philosophy

Kindness and harmony still underpin our commitment to being the best hotel in the world

Our corporate philosophy of kindness and harmony was set by our first president, Iwajiro Noda, when the hotel was established more than 60 years ago. Today, our commitment to you remains the same: we want to be the best hotel in the world.

We are always refining our expertise as hôteliers but the years have shown us that the underlying principles of showing mutual respect and prioritising teamwork among our excellent staff are the best ways of moving forwards together in harmony.

The guiding tenets of our philosophy are to be:

kind to guests
kind to employees
in harmony with people
in harmony with hospitality (motenashi)
in harmony with preparation (shitsurae)