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We have recently confirmed incidents in which some guests who made reservations at our hotel through the online booking platform “Booking.com” have received suspicious messages via messaging applications such as “WhatsApp.”
These messages attempt to create a sense of urgency by claiming that “part of the reservation information is missing” or that “the reservation will be automatically canceled unless the information is updated within 24 hours,” and then direct recipients to malicious phishing websites.
Our hotel will never contact guests directly regarding their reservations through messaging applications. Furthermore, we do not communicate reservation changes or cancellations through messaging applications.
If you receive any such suspicious messages, please do not access any links or URLs included within them under any circumstances.
At this time, there has been no confirmation of any data breach or information leakage from our hotel’s systems. We have requested Booking.com to conduct an investigation into this matter.
We sincerely apologize for any concern this may cause and kindly ask you to remain vigilant and exercise caution when receiving suspicious messages.
Booking.com Customer Service (24 Hours)+81-3-6743-6650
